Notification of the Patron Dispute Process
Upon submission of a dispute or complaint, BetMGM will furnish patrons with a receipt notification of their submission. Within this notification, patrons will be advised of a 2 to 10-day turnaround time for review.
Additionally, patrons are instructed that during this window, a team member may attempt to contact the patron via phone and/or e-mail to gather more information, if necessary.
Upon the completion of the investigation, BetMGM will contact the patron via e-mail and provide its findings on the matter. If the internal dispute process did not provide a satisfactory outcome, and the customer’s betting dispute is related to betting that took place in Ohio, the customer can contact the Ohio Casino Control Commission at:
Ohio Casino Control Commission